Standard turn-times are based on all required parts being received in working condition. Incomplete, unworkable or late assets will delay the start (and completion) of your order. While the vast majority of orders ship on-schedule, our standard turn-times do not imply a guarantee. 

How Long Does It Take?

Our standard turn-times are based on 'Day Zero' of the production process. The graphic shown below illustrates what needs to take place in leading up to 'Day Zero'. 

What is a Job Hold?  A 'hold' is placed on a job when we are not able to proceed with the processing or production of the job. For example: Incomplete paperwork, discrepancies between the quote and the supplied order forms, missing production assets, artwork issues, the client hasn't responded to a question in a timely manner, corrupted master, unlicensed content, inappropriate material, etc.

There are 4 essential items that must be complete to enable us to place your order:

• Order forms match the quote provided you
• Payment is complete and paid in full
• Artwork files are clean and submitted
• Data master has been received at the address sent to you via email.

What's the best way to avoid a Job Hold?  Without question, most job holds occur because the client hasn't followed the instructions provided here on the website and in the emails sent to you... particularly about artwork. Spending an extra 5 or 10 minutes to read the requirements and double check paperwork and assets goes a long way!
  

 
As noted above, pre-press and proofing for client-supplied artwork files typically takes 2-3 business days (typically next business day for bulk discs). Please ensure you allow yourself enough time to look over your proofs carefully - you don't want to risk rushing your proof review.
 

Standard Turn-Times

Fine Print: While the vast majority of orders are ready on time, delays (though uncommon) can occur. CDman does not assume responsibility for circumstances or damages growing out of or owing to any delays. While we strive for excellence, ready-by dates and turn-times are always estimated and are not guaranteed.
 

	Bulk Discs, or  Discs in Unprinted Sleeves Up to 10,000 units: 7 business days from Day Zero. Business days = Monday thru Friday excluding Canadian holidays.
	Discs in Jewel Cases with Printed Paper Inserts Up to 10,000 units: 12 business days from Day Zero. Business days = Monday thru Friday excluding Canadian holidays.
	Discs in Library Cases with Printed Paper Inserts Up to 10,000 units: 12 business days from Day Zero. Business days = Monday thru Friday excluding Canadian holidays.
	Discs in Custom Printed Sleeves or Custom Printed Disc Jackets Up to 10,000 units: 15 business days from Day Zero. Business days = Monday thru Friday excluding Canadian holidays.
	Discs in CD Digipak, or DVD Digipak Up to 10,000 units: 15 business days from Day Zero. Business days = Monday thru Friday excluding Canadian holidays.

Do you have a deadline?

What is a RUSH order?
A "RUSH" is any order that needs to be ready sooner than our standard turn-time. A deadline fits within our standard turn times but has a date that you must have product in hand by.

The #1 rule for any serious act or artist:

• Don't book a release party UNTIL you have your discs in your hands.

It is not uncommon for factories to place a hold on a job in the 11th hour due to quality concerns, piracy issues, questionable content or simply because of mechanical breakdowns. No factory can guarantee 100% on-time delivery. Even FedEx can mess up delivery. So Murphy's law being what it is requires you follow the basic rule: don't plan any parties until you have product in your hand. Rushing and scrambling through an order to make a deadline is asking for trouble and disappointment.

If Your Order Requires a RUSH Turn-Time:
All RUSH orders must be approved in advance of the order being placed because we need to make sure there is room in our production schedule. While we want to do everything in our power to fulfill your needs there still may be instances when we cannot accommodate the delivery date you desire. Please call Chris Newton at 1-800-557-3347 x 103 to arrange all rush orders.

Three Very Important Questions your sales rep will ask you:
Your RUSH order request will be evaluated based on three very important questions:
[1] ASSET DELIVERY DATE - What date will *ALL* production assets and paperwork be in our hands? 
[2] PRODUCT DELIVERY DATE - What date must the order be in your hands?
[3] If the order cannot be delivered to you by the 'Product Delivery Date' do you still want the product?

If Your "RUSH" Order Is Approved

A RUSH order fee is necessary to expedite various materials and processes involved in manufacturing your order. Contact us for further information.

Note: A RUSH does not imply a guarantee. Every effort will be made to fill the order by the approved deadline date, however, unforeseen delays can occur and CDman assumes no responsibility for any damages growing out of or owing to any delays. If a RUSH deadline is not met CDman will refund the RUSH fee and the job will continue to be completed in an expedited manner - unless the deadline was not met due to the action or inaction of the client, whereby the RUSH fee will be refunded to the client minus the costs incurred by CDman for the expediting of materials/processes involved in the manufacturing of the order in good faith.

Help Us To Help You!

Orders that start well, typically finish well. The most important part of an order starting properly is getting all required order assets on time and in proper working order. In short, "proper working order" means that the paperwork is properly and completely filled out, that the payment can be processed, and that the master and artwork have been supplied to our specifications and requirements. 

Another big contributor to a smooth order is having enough time to do the job properly. Our goal is to produce the finest quality product in the quickest time possible, but having more time is always better than having less time. You would be amazed how often we get a phone call like this: “We’re almost finished mixing our songs and we have a release party booked for next weekend. How fast can we get our CDs made?” People who put themselves in a position such as this are not doing themselves (or us) any favors. Unfortunately we see this scenario happens all too often,

Please ask your IT or Administrator to 'white-list' the CDman.com domain since you may be e-mailed from a number of different people at CDman while your order is in progress. If you allow everyone from CDman.com to e-mail you, you will avoid having our e-mails branded as being spam - possibly causing an important message to be blocked or delayed. We always try to follow up with a phone call within two business days if you don't respond to a 'hold' e-mail, but this is not guaranteed due to work load demands and time-zone differences. At the very least, we strongly suggest that you check for CDman e-mails in your 'junk-mail' folder during the production of your order.
 

Planning a Release Party or Event?

If you're planning to have a product release party or event, here's a little something to consider [PDF file].